Many big businesses have been trying for decades to import good service practices and graft them into their own work settings. They use training programs or other means to try an outside-in approach that seldom makes things any better and …
Yes, that line has been made a bit more famous by Donald Trump on the apprentice but in the real world it may be the single hardest thing to say to an employee. If you have owned your studio for …
Using seasonal events to do costumer appreciation is a great way to show your costumers that you value their business. If done correctly you can also use these events to get your name out and bring in new students. Halloween …
As we approach a new season, presumably with some new and some existing faculty and staff, we are faced with the decision on what to offer each one and how to present the offer to them. Many studio owners feel …
