Helping Your Customers!!!

Ongoing Staff And Faculty Training

Happy New Year! The holidays are over, the festivities at least for the time being are also in the past and it is time to look forward to all that the New Year has to offer. We all typically make …

Are You Inspiring Your Dance Studio Employees?

As the leader of your dance business, you want your employees to perform at their best—and you have more influence over their performance than you may think. A self-confident employee who knows his or her role in the success of …

True Customer Service

Sharon, a dance studio owner, asked me to consult with her not too long ago. As I walked in, there she was, waiting for me. I barely had time to take my coat off before she started.

Positive Ways To Deal With Students And Parents

As a studio owner we are constantly faced with having to talk to parents about the numerous situations that come up each and every day. One thing about our business — it is never boring or monotonous. Parents make sure …

How To Find, Interview And Hire Teachers

Summer Study: Front Desk Training

Summer is perfect for front desk training. It is a good time to set goals and themes for the upcoming season and to get everyone who works at the front desk feeling excited and enthusiastic about their jobs. At the …

Pushy Parent Syndrome

Every year before our season ends we have our faculty fill out evaluation forms on each student that they teach. From those evaluation forms we fill out recommendation forms that are sent out to each parent before we start our …

Staying Connected To Your Customers

Today more than ever it is important to stay connected with your customers, the parents of your students. Consistent follow-up requires a system, but it can be as easy as creating a simple schedule of dates on which to send …

What Does The Customer Want?

Now hear this:

Mentoring Younger Teachers

Many studios use their older senior teens to assist in classes or sometimes as a substitute. Very often these older teen dancers do a good job for you because you have trained them and they know exactly how you like …

Staff and Faculty Holiday Bonuses

"Tis the season to be jolly! It is also a great time of year to say thank you to your staff and faculty. Here is your chance to tell them how much you appreciate their work and effort. We know …

Getting Your Staff On The Same Page Part II

Last month we talked about getting our office staff on the same page. This month we are concentrating on our faculty and how to help them to help us to provide the best service and product to both of our …

Getting Your Staff On The Same Page Part I

This is a great time of the year to sit down and really make a plan for the new season to ensure that everyone who works for you is on the same page. As with all studio owners, there are …

Building Relationships

Over the summer it is a great time to get out of the studio and mingle with people in your community. As a studio owner it is very easy to get stuck in the studio and never have an opportunity …

Satisfying the Customer

When creating different programs and classes for your studio one of the best places to start to look is through the eyes of your current customers. We are constantly searching for ways to better satisfy what the customer wants. Find …