7 Tips On How To Make A Positive Impression With Your Customers
With the new season of dance upon us this is the time of year to meet new customers and reconnect wit your current ones. When you have a chance to meet your customers face to face this is a great time to build your relationship with them. Are you however connecting in the right way? Studies have shown that little signs and body language can be sending the wrong signals. Here is a list of things to be aware of when you meet current or new customers. But don't stop there! You can also check yourself with your staff, faculty, business partners and landlords.Read More
4 Ways to Just Start Getting Stuff Done
A lot of business owners get bogged down in running a business and are too tired to getting what they need to get done in a timely manner. You may in some ways feel stuck and for this simple reason you don’t know where to start. However, once you do get started, you’ll see that motivation and inspiration begin to build and things get more comfortable.Read More
How You Follow Up Will Make A BIG Difference To Your Bottom Line!
What happens after you receive a phone call from a prospective customer requesting information about your school? Do you send out a brochure and schedule? Then, what do you do next? I have found that most small businesses especially dance schools do nothing after that. There is no continuing dialogue. Think about how much money you spend just to get someone to call your business through your different marketing plans. If the only thing you do is send them information that one time without any follow up, then you will probably lose money in the long run.Read More
To get more students...Answer the phone!
Many years ago AT&T did a study with small businesses to find out who was getting the most business out of their Yellow Pages advertising. The study looked at the ad, where it was placed on the page and the size of the ad, how many calls were being produced and the rate of the most important criteria how many sales were made. Here is what they found.Read More
How to sell at your front desk
Your front desk needs to serve a variety of purposes. As a result it is important to train anyone who is working at your front desk to be a reflection of you and your philosophies.Read More
How to Handle an Angry Customer
When a customer has a complaint, you have an opportunity to strengthen your relationship! None of us want a problem with one of our customers but as this season gets underway there is a very real possibility that sooner or later a customer will call you up with a complaint. It may be a perceived or real wrong doing, some people may be nice, and some may be downright enraged! Dealing with an angry customer is an extremely difficult and stressful situation. A natural response is to get angry, defensive and want to strike back.Read More
Sometimes You Don’t Have All of the Answers and That’s Ok!
Time, time, time is on my side. Yes it is!
There are times when we can learn a lot from the lyrics of a song. Time is on your side when you are faced with a situation that is pressing for a quick answer but the problem is you need time to come up with the best solution. Here’s the key. You don’t need or have to have all of the answers all of the time.Read More
This Summer Get Organized!
Summer is the perfect time to deal with organization so that when you start up classes in the fall you are ready to go! When you organize your business and eliminate the clutter, you will feel reenergizedRead More
I Can, I Will... End Of Story!
“There are three types of people in this world. Those who make things happen, those who watch things happen and those who wonder, what just happened!”
Mary Kay AshRead More
Dealing With Teacher-Student Socializing Outside The Studio
You work hard to take time to interview teachers and carefully select those who will make a beneficial addition to your team. The right-blend of faculty makes for well-rounded training for your students; creating an experience and exposing them to different vantage points and personalities. Seeking a balanced personality of nurturing and warm yet challenging and authoritative is a difficult feat. Consequently, often times you may find yourself dealing with one extreme or the other. As studio directors you want your teachers to invest and love the kids as much as you do, but what happens when that relationship starts to develop outside the studio as well?Read More
Priority Registration & Student Recommendations
As the season comes to an end, it is important to create a sense of urgency to encourage your current students to sign up for next year's classes before they leave for the summer.Read More